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HOW TO DEAL WITH DIFFICULT CUSTOMERS

HOW TO DEAL WITH DIFFICULT CUSTOMERS

Item #: 9780470045473
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Price: $22.95

    This book is designed to help anyone deal with difficult customers, who make up about 10% of your clients. While it is easy to make the choice to avoid these customers and concentrate on your more likeable customers, 10% adds up to a lot of business. Once you earn the trust of these tough cookies, they become loyal repeat customers who refer people to your business. 192 Pgs. 2006 hardcover


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