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CASINO CUSTOMER SERVICE
Price: $19.95
Availability: Available
Item #: 9780087508224 -

    The first book completely devoted to the subject of delivering superior service to casino gaming customers. Written by two customer service pros, it focuses on methods of providing customers with the best service possible combined with actual examples of how various situations should be handled. 332 pgs, paperback, 1992

    CASINOS ORGANIZATION AND CULTURE
    Availability: Available
    Item #: 494 -

      The authors describe the organizational structure of casino facilities with information on different departments, their functions, and the culture within the casino hotel. The first section takes a close look at food and beverage services; the second part delves into the close relationship between casino employees and customers that has led to the creation of a culture within casinos that is highly distinctive. Human resource issues in casinos, responsible gaming and addictive behaviors, and...

      DO%27S & TABOOS OF PREPARING FOR YOUR TRIP ABROAD
      Availability: Available
      Item #: 616043911588 -

        This comprehensive travel planner/guide makes it faster and easier than ever to plan your trip abroad. It anticipates every question you’re likely to have and offers detailed, step-by-step guidance on absolutely everything you need to consider before stepping off your native soil, including: Planning your itinerary and making travel arrangements, obtaining passports and visas, and booking accommodations Tips, insights, and shortcuts for learning the culture Staying safe and healthy on...

        DO%27S AND TABOOS AROUND THE WORLD
        Availability: Available
        Item #: 616043911595 -

          Particularly useful for poke players travelling to new arenas to play in high-stakes tournaments, this updated and expanded 3rd edition provides even more facts, tips, and cautionary tales--gleaned from the experiences of more than five hundred international business travelers--as well as: Information on protocol, customs, and etiquette; hand gestures and body language; tipping; American jargon; and the international communications crisis Up-to-date advice on dealing with the monumental...

          DO%27S AND TABOOS OF HOSTING INTERNATIONAL VISITORS
          Availability: Available
          Item #: 616043911601 -

            offers hosts an indispensable guide to everything from entertaining and business protocol to the role of interpreters and corporate gift giving. You’ll find: List of tips by country on specific aspects of hosting and other valuable resources and references Guidance for doing business with special groups, such as the British and Japanese What foreign guests find peculiar about American dining, social drinking, and office protocol 236 pages, paperbound, May 2004.

            DO%27S AND TABOOS OF INTERNATIONAL TRADE
            Availability: Available
            Item #: 616043911618 -

              This fully revised and updated edition of the ultimate practical export guide shows how businesses of any size can cash in on these great new opportunities. Internationally recognized trade expert Roger E. Axtell provides all the information you need to start, develop, and sustain a thriving export business, including the ins and outs of international distribution, pricing, language barriers, customs, and protocols. Under Axtell’s guidance, you will learn how to: Take advantage of...

              GAMBLING AND SERVICE
              Price: $80.00
              Availability: Available
              Item #: 827 -

                This book covers the complete range of topic for anyone involved in building and serving a profitable customer base. Starting with the negatives (Why Service Sucks), Browne quickly moves to topics about how to cover the elements (with examples of successful models), from building a program to hiring and recruiting, setting standards, training, measuring, rewarding and recognition. Also covers internal service, marketing, promotions, and sales, with examples of good and bad service. 325 Pgs....

                HOW TO DEAL WITH DIFFICULT CUSTOMERS
                Availability: Available
                Item #: 9780470045473 -

                  This book is designed to help anyone deal with difficult customers, who make up about 10% of your clients. While it is easy to make the choice to avoid these customers and concentrate on your more likeable customers, 10% adds up to a lot of business. Once you earn the trust of these tough cookies, they become loyal repeat customers who refer people to your business. 192 Pgs. 2006 hardcover

                  RUSSIAN ETIQUETTE AND ETHICS IN BUSINESS
                  Availability: Available
                  Item #: 9780844242163 -

                    In 1991 the Soviet Union ceased to exist as a major player in the world and Russia's gates flew open. Foreign products, services, people and ideas began pouring in. Old systems started collapsing; new systems started to appear. The new economy continues to develop in Russia and opportunities for the adventurous foreign businessperson-including casino people-abound. This is a guide through the maze of Russian capitalism. Includes information about Russian work attitudes, women in business, the...

                    TIPS: THE SERVER%27S GUIDE TO BRINGING HOME THE BACON
                    Availability: Available
                    Item #: 9780971509801 -

                      Helpful information for every restaurant uniform, this book features the results of a national survey of restaurant patrons designed as a self-help resource written from the customer's point of view. Focus is on helping the restaurant employee improve his bottom line by catering to the person who contributes to it. 212 pages, paperbound, 2005.