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A CASINO SECURITY TRAINING MANUAL
Availability: Available
Item #: 616043911557 -

    Covers many topics related to protecting both the casino and casino patrons. Topics include general responsibilities, conduct and performance, dress code, posts, lost and found, photography, evictions, firearms, package removal, solicitation, radio procedures, security ten codes, phonetic alphabets, arrest procedures, use of metal detectors, surveillance notifications, daily shift responsibilities, card and dice control procedures, guest protection, emergency procedures, various emergency...

    ACCOUNTANTS TO GUIDE FRAUD DETECTION
    Availability: Available
    Item #: 9780471353782 -

      Designed to improve the auditors skills in discovering and controlling fraudulent activity, chapters include The Auditors Responsibility for Fraud Detection; Standard of Ethical Conduct; Internal Control; The Nature of Fraud ; Fraud Auditing Standards, Methodology and Classification; Case Studies; Computer Fraud. Avoids technical language and explains concepts in straightforward terms. 213 pgs, hardcover, 1992

      ADVANTAGE PLAY FOR THE CASINO EXECUTIVE
      Availability: Available
      Item #: 616043911793 -

        The author of Card Counting for the Casino Executive, Zender informs managers on how advantage players make money off the casinos. A former casino manager and agent with NV Gaming Control, Zender has plenty of advantage play knowledge to share. He covers blackjack in detail, explaining the intricacies of hole carding, shuffle tracking, key card location, and other advantage blackjack techniques. He also discusses biased roulette wheels, rhythmic dice rolling, and full-pay video poker. Slot...

        BLACKJACK DEALER INSTRUCTION MANUAL
        Availability: Available
        Item #: 616043911687 -

          This manual discusses 34 key areas of responsibility for the beginning dealer including customer courtesy, dress and personal appearances, general conduct, opening the table and counting the bankroll, the shuffle and dealing, making change, cheque cutting, game protection, minimum and maximum bets, hitting the dealer's hand, and peeking at aces. 64 Pages Paperbound 1993

          BLACKJACK: DEALING AND SUPERVISING
          Availability: Available
          Item #: 616043911694 -

            Originally titled Techniques of Casino Games: Blackjack, this training tool for blackjack dealers explains rules and procedures, equipment, cheques, handling cards, card delivery, take and pay procedure. In the advanced chapters, the authors teach payoff methods, insurance, doubling down, splitting pairs, and surrender. A key section focuses on protection, including cheating from the inside or the outside. 117 pgs, paperback, 1993

            BLACKJACK: PROFESSIONAL CARD DEALER TRAINING MANUAL
            Availability: Available
            Item #: 94922706782 -

              A self paced, at-home dealer training DVD designed to prepare you for a career in casino dealing. Comes with a manual with instructions on how to get the most out of the course, general dealer procedures, general casino procedures, how to play the game itself and a glossary. Includes the mechanics of handling, cutting, holding and pitching cards, dealing the game, opening a game and table and tips and tricks of the trade. Designed by top industry experts and taught by professional dealers with...

              CARD COUNTING FOR THE CASINO EXECUTIVE
              Availability: Available
              Item #: 616043911700 -

                This well-respected casino executive and former player explains to both management and players how to understand true count conversion, how a player may deviate from basic strategy, what bet spread and bankroll requirements really amount to, and the legalities of barring players. Also explains cheating techniques like front-loading, spooking, first-basing and warps. 138 pgs, paperbound, 1990

                CASINO ABUSE OF SKILLED PLAYERS: DVD
                Availability: Available
                Item #: 616043916392 -

                  A panel discussion on casino abuse recorded at a recent gathering of players, this DVD includes footage obtained from casino surveillance cameras of a skilled player being handcuffed, backroomed and detained by casino employees. Moderated by Stanford Wong and features prominent players. Aspiring blackjack players should view this tape to understand the dilemma of the skilled player versus the house.

                  CASINO ACCOUNTING & FINANCIAL MANAGEMENT REVISED
                  Availability: Available
                  Item #: 9780874177671 -

                    An in-depth book that recognizes the importance of correct accounting procedures. Contains three main sections: The Background and Environment of Casino Gaming; Accounting (revenue flows, individual games accounting, Central Cashiering and Credit Accounting); and Auditing, reporting, income taxation and managerial accounting. 508 pgs, hardcover, 2008   Table of Contents Part 1: Background and Environment of Casino Gaming Casino History and Operating Environment Casino Licensing and...

                    CASINO CUSTOMER SERVICE
                    Price: $19.95
                    Availability: Available
                    Item #: 9780087508224 -

                      The first book completely devoted to the subject of delivering superior service to casino gaming customers. Written by two customer service pros, it focuses on methods of providing customers with the best service possible combined with actual examples of how various situations should be handled. 332 pgs, paperback, 1992

                      CASINO FINANCIAL CONTROLS  TRACKING THE FLOW OF MONEY
                      Availability: Available
                      Item #: 2417 -

                        With cash and cash equivalents moving around the casino facility like in no other business, the need for financial literacy is critical in the casino industry. This easy-to-understand book, subtitled "Casino Financial Controls: Tracking the Flow of Money", gives solid explanations of accounting principles and examples of accounting entries. Examples of procedural controls and the reasons for each control are also included and explained in pragmatic terms. Discusses criteria for extending...

                        CASINO GAMING IN THE UNITED STATES
                        Availability: Available
                        Item #: 3244 -

                          The dramatic proliferation of casino gaming has been a controversial issue in recent years. While heated debate about gambling is ongoing, casinos continue to spread throughout the country and the number of Americans who gamble in them increases every year. Casino Gaming in the United States brings together a wide variety of information on the casino industry and how it affects America's economy and society. Chapters on the industry's recent history, and suggestions on how to find...

                          CASINO MANAGEMENT: A STRATEGIC APPROACH
                          Availability: Available
                          Item #: 480 -

                            The author looks at casino management from both the external and internal influences, and gives a close strategic view of how casinos operate and the factors that influence their success. Numerous topics including product, price, place and promotion. Includes nine vignettes that capture current issues (such as crisis planning and security). Special emphasis is placed on market planning and the connection between entertainment and industry. Chapters include Casino Management and Politics, Legal...

                            CASINO MARKETING BY NICK GULLO
                            Availability: Available
                            Item #: 481 -

                              Gullo presents the basics of marketing and offers an outline of how an intelligently operated casino might best organize its marketing plan. Covers such diverse topics as the Marketing Mix, Hotel Sales (including in-house and citywide conventions, tour and travel groups) and Room Reservations. The section on junkets is one of the biggest in the book, focusing on topics such as regular junkets, up-and-back junkets, the junket evaluation process, master player and group player analysis, monthly...

                              CASINO OPERATIONS MANAGEMENT
                              Availability: Available
                              Item #: 9780471266327 -

                                In 19 major chapters, the authors cover the Premium Player segmen, Currency Reporting, Casino Cage and Credit Collections, Slot Management, Introduction to Table Games, Table Game Operations and Casino Accounting. The section on Slot Management covers floor configuration, the floor layout and customer behavior, how to determine slot win and the importance of hit frequency. The casino marketing chapter explains slot clubs, cash mail or direct marketing promotions offering cash incentives, a...

                                CASINO PIT MANAGEMENT AND SUPERVISOR TRAINING MANUAL
                                Availability: Available
                                Item #: 616043911922 -

                                  Joseph, who is also a cheating and surveillance expert, presents a manual for the new supervisor. Focus begins with accepting the fact that the people who used to work with you now work for you so your attitude toward them has to change, followed with information about how to watch the games and dealers, what to look for in errors and/or cheating potential, what to do when players request cocktails and how to handle rating slips. Includes worksheets to make learning the trade easier. 127 Pgs....

                                  CASINO SECURITY OFFICERS TRAINING MANUAL
                                  Availability: Available
                                  Item #: 9780072125757 -

                                    Learn 300 things security officers must constantly be prepared for while patrolling hotel and casino properties. 197 Pgs. 2010

                                    CASINO SUPERVISION: BASIC GUIDE
                                    Availability: Available
                                    Item #: 9780913421000 -

                                      Designed to be useful for dealers and supervisors who want to improve their skills, this book covers more than a dozen areas including basic casino supervision, supervisory styles, what makes a supervisor effective or ineffective, communication skills, motivation, and special situations. 204 pgs, paperback, 1991

                                      CASINO-OLOGY
                                      Price: $39.95
                                      Availability: Available
                                      Item #: 9780929712277 -

                                        Subtitled The Art of Managing Casino Games, this book reveals how casinos approach the games and the players in their pit. A casino consultant and former casino manager, Zender believes management is an art and argues against excessive concern about card counters and shuffle trackers, believing the casino manager is better off if he concentrates on increasing profits. He also believes controlled dice rollers are no threat, addresses player tracking systems, the 6-5 blackjack payout, marketing...

                                        CASINO-OLOGY 2
                                        Price: $39.95
                                        Availability: Available
                                        Item #: 9781935396437 -

                                          Bill Zender's Casino-ology took the art of casino management to new levels by introducing superior mathematical concepts to improve efficiencies within a casino operation. But after struggling through one of the worst financial periods in history, the gaming world has changed. It's imperative that casino managers be reactive to evolving markets, and 'Casino-ology 2' addresses all the issues relevant to a challenging new gaming environment. In 'Casino-ology 2', Zender again confronts the gaming...

                                          CASINOS ORGANIZATION AND CULTURE
                                          Availability: Available
                                          Item #: 494 -

                                            The authors describe the organizational structure of casino facilities with information on different departments, their functions, and the culture within the casino hotel. The first section takes a close look at food and beverage services; the second part delves into the close relationship between casino employees and customers that has led to the creation of a culture within casinos that is highly distinctive. Human resource issues in casinos, responsible gaming and addictive behaviors, and...

                                            CHEATING AT BLACKJACK
                                            Price: $19.95
                                            Availability: Available
                                            Item #: 616043916422 -

                                              While todays mega casinos are quick to squash cheating dealers, its always possible to get cheated at blackjack, especially in private games and smaller casinos where surveillance isnt a priority. This DVD will help you understand how cheating occurs so that you wont become a victim. Cheating subjects covered on this DVD include: False Shuffles, Stocking, Second Dealing, Push through Shuffle, False Running Cut, Capping The Deck, The Elevator, Playing Slugs, The Turn-Over, Curl Peek, Flash...

                                              CHEATING AT BLACKJACK: DVD MJ
                                              Availability: Available
                                              Item #: 616043916439 -

                                                This DVD is geared for blackjack players who want to make sure the dealer isn't cheating by manipulating the order of the cards. It's also helpful to casino supervisors and dealers who need to know the various moves and methods made by blackjack players who cheat. 43 minutes

                                                CHEATING AT POKER
                                                Price: $19.95
                                                Availability: Available
                                                Item #: 894143001006 -

                                                  Surveillance expert Joseph demonstrates and explains many sleight-of-hand techniques people use to cheat at poker: false shuffles, false dealing, peeking at cards, switching cards, marking cards, controlling cards during shuffles, bend work, culling discards, crimping, palming, cold decking, false cuts, daub work, nullifying cuts, holding out, and more. Each subject is covered with discussions about related variations and techniques. DVD

                                                  COMPLETE POKER ROOM
                                                  Price: $9.95
                                                  Availability: Available
                                                  Item #: 616043916514 -

                                                    Based on the author's 30 years of experience dealing and managing poker rooms. Sections include general rules for poker room management, and specific rules in question-answer format keyed to stud, hold'em, Omaha and draw games. The step-by-step for opening a room, including furniture, equipment, specific charts, paperwork; dealer training; proper procedures for tournaments; house rules. 96 pgs, paperback, 1998   Table of Contents Rules Starting A Poker Room Dealer Training Games...

                                                    COMPLIANCE OFFICERS CASINO CARD ROOM HANDBOOK
                                                    Availability: Available
                                                    Item #: 616043911946 -

                                                      Subtitled "(For the Layperson) to AML (Anti-Money Laundering) Policy and Procedures" this is an excellent reference book packed full with essential data and information to assist the Compliance Officer and his her committee to assure a complete and comprehensive written program as required by US Federal regulations. This is an much needed tool and reference book which should be at arm’s reach. It consists of a combination of useful everyday ideology and direction with excerpts...

                                                      CONRAD ON CASINO MARKETING
                                                      Availability: Available
                                                      Item #: 9780615233895 -

                                                        Conrad has assembled the advice from his many magazine columns into a book for the gaming industry. Using his perspective as the gambler, the employee, the executive and the insider, he gives working models for successful marketing and drives home the ultimate importance of focusing on the customer. 234 pgs, hardcover, 2009

                                                        CONRADS CORNER
                                                        Price: $39.95
                                                        Availability: Available
                                                        Item #: 616043911953 -

                                                          An expert on marketing, customer service, and promotion, Conrad offers ideas and examples on how to innovate, solve problems, and train personnel. Mid-management or publicity directors can find money-making and money-saving ideas here. 190 Pgs. 2000

                                                          CONTEMPORARY CASINO TABLE GAME DESIGN
                                                          Availability: Available
                                                          Item #: 9781883423179 -

                                                            Just 25 years ago, Blackjack, Craps, Roulette and Baccarat were the mainstay of casino table games. With Caribbean Stud, Let it Ride, Three Card Poker, and the Texas Hold'em boom starting in 2002, the landscape of the casino has been dramatically transformed. New table games, bonuses, progressives and side bets are flooding the market. Today almost every casino offers a wide selection of proprietary table games. "Contemporary Casino Table Game Design" was written to fill the...

                                                            CRAPS DEALER INSTRUCTION MANUAL
                                                            Availability: Available
                                                            Item #: 616043911717 -

                                                              Russell has designed a book to train the novice in more than 40 important areas of responsibility: chain of command, bankroll, craps layout, dealer and working stacks, stickperson duties, layout, the various bets, handling the stick, delivering dice to the shooter, the dice bowl, high dice, dice calls, and more. 94 Pages Paperbound 1993

                                                              CRAPS TRAINING FOR SURVEILLANCE: DVD
                                                              Availability: Available
                                                              Item #: 616043911724 -

                                                                A total craps package that takes that extra step to make it worth the price. Teaches about craps from the very beginning, including the layout, the bets, the odds, etc., so that the surveillance expert will know exactly what is supposed to be going on at the table. It then moves into areas where things dont happen the way they should and shows the viewer what to look for, both on the table and around it.

                                                                CRAPS: DEALING AND SUPERVISING
                                                                Availability: Available
                                                                Item #: 616043911731 -

                                                                  The authors teach the proper techniques of dealing and supervising craps. Many illustrations, charts and layouts. Covers the basics: the layout; working stacks; duties of the stickperson; Counting Cheques and Change; Sizing Cheques; Bottom Cutting and Picking. Describes all the bets, plus credit, security and game protection. 246 pgs, paperback, 1983

                                                                  CREATING A PLAYERS CLUB THAT KEEPS YOUR BOTTOM LINE HEALTHY!
                                                                  Availability: Available
                                                                  Item #: 616043912066 -

                                                                    This manual is a definitive primer for casinos adding a new players club to their marketing mix and for educating club and marketing staff members about using a customer-focused players club to drive gaming revenue and build relationships. It takes you through the steps of developing a reinvestment budget, creating member benefits, designing collateral, training club staff, driving membership and building promotions that increase card usage. Also details processes for segmenting the club...

                                                                    DEALING A MARATHON: CASINO DEALERS GUIDE TO SAVING HANDS
                                                                    Availability: Available
                                                                    Item #: 9780976878001 -

                                                                      This book empowers casino dealers to better understand how the stress of dealing impacts their bodies and provides them the tools they need to successfully overcome the potential for injury in their everyday routines. 48 pages Paperbound 2008

                                                                      DESIGNING CASINOS TO DOMINATE THE COMPETITION
                                                                      Availability: Available
                                                                      Item #: 9780942828443 -

                                                                        Friedman is legendary in Las Vegas gaming circles, having managed two very successful neighborhood Strip casinos (Castaways and Silver Slipper), turning them into hot spots for locals and visitors alike and attracting a full house nightly. Now he's turned his expertise to the (until now) intangible aspect of profits by tearing apart the actual physical design of casinos, uncovering why this sometimes neglected aspect can be very costly to ownership. Beginning with the 1930s and ending with the...

                                                                        DOS & TABOOS OF PREPARING FOR YOUR TRIP ABROAD
                                                                        Availability: Available
                                                                        Item #: 616043911588 -

                                                                          This comprehensive travel planner/guide makes it faster and easier than ever to plan your trip abroad. It anticipates every question you’re likely to have and offers detailed, step-by-step guidance on absolutely everything you need to consider before stepping off your native soil, including: Planning your itinerary and making travel arrangements, obtaining passports and visas, and booking accommodations Tips, insights, and shortcuts for learning the culture Staying safe and healthy on...