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Item #: 466 -
The first book completely devoted to the subject of delivering superior service to casino gaming customers. Written by two customer service pros, it focuses on methods of providing customers with the best service possible combined with actual examples of how various situations should be handled. 332 Pgs.1992
Item #: 616043911595 -
Particularly useful for poke players travelling to new arenas to play in high-stakes tournaments, this updated and expanded 3rd edition provides even more facts, tips, and cautionary tales--gleaned from the experiences of more than five hundred international business travelers--as well as: Information on protocol, customs, and etiquette; hand gestures and body language; tipping; American jargon; and the international communications crisis Up-to-date advice on dealing with the monumental...